Policy | Head of Party
Due to the made to order nature of our production process, all sales are final. Please check that your product sizing, shipping address, and billing address are correct submitted as those decisions cannot be modified or changed. In that case that your items are returned due to an invalid address, there will be a reshipping charge. As orders cannot be modified, they can only be cancelled if there are critical errors in your order. If this is the case, please make sure to notify us within 5 days of purchase to be eligible for refund or product replacement. This decision will be made by Head of Party. We do not carry stock for size corrections and/or exchanges. All sales are final - no returns or exchanges.
I PAID FOR EXPRESS SHIPPING BUT MY ORDER HASN'T SHIPPED?
While your payment has been processed for express shipping, this does not expedite your production process. HOP still takes 3-5 business days to hand create your order and then ship out via express services once we complete your order. The express shipping only affects the shipping time, it does not speed up production.
TRACKING INFO SHOWS DELIVERED BUT IT IS NOT.
If the product has been deemed "delivered" by USPS please contact the logistics company of your choice if any issues occur. Head of Party is no longer responsible.
Please allow 3-5 days for production due to our made-to-order format at HOP HQ. Please allow another 3-5 days for your order ship. You will get a shipping confirmation via email the day that your order is packed. Due to the high volume of orders, packages are only shipped out Mondays, Wednesdays, and Fridays.
TRACKING A PACKAGE
Once your package(s) have left our studio in NYC, USPS will provide you with tracking information with the code that we will send to you via e-mail or text.
PACKAGES RETURNED TO SENDER
Once a package has been returned to us due to address issues, we will contact you to organize a new delivery. If you do not respond to our email within 30 days, your order is Null & Void.
FOR FURTHER QUESTIONSE-mail: firstname.lastname@example.org